End User Compute Infrastructure Solutions Engineer

Trinity Industries, Inc., headquartered in Dallas, Texas, is a diversified industrial company that owns market-leading businesses which provide products and services to the energy, transportation, chemical, and construction sectors. Trinity reports its financial results in five principal business segments: the Rail Group, the Railcar Leasing and Management Services Group, the Inland Barge Group, the Construction Products Group and the Energy Equipment Group. Trinity’s businesses provide industrial products and services ranging from railcars, barges, storage containers, and aggregates to highway products, structural wind towers, railcar parts, and railcar leasing and management services. Trinity’s vision is to be a premier, diversified industrial company that owns market-leading businesses which provide superior products and services to customers while generating high-quality earnings and returns for shareholders.  

Trinity Corporate IT is searching for a talented Senior Desktop Engineer in our Dallas, TX office to provide day to day EUC project support, operational support, technical leadership and request resolution, to the end user communities through the installation, configuration, upgrade and maintenance of workstations, mobile devices and peripheral equipment. Under the direction of the End User Compute Manager, the Engineer will own a problem through to resolution and maintains control of the issue even when assigned to others or third parties. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position.

The Senior Desktop Engineer is responsible for delivering high quality, cost effective solutions to all levels of users. Additional responsibilities include supporting the business goals and objectives of the IT organization and the company as a whole.  

Major Responsibilities include: 

• Strategy & Planning
  • Participates in the design, develop and deployment of Desktop strategies
  • Develop documentation for all projects assigned to in accordance with corporate project management methodologies.
  • Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. Acquisition & Deployment
  • Conduct research into software application products and services in support of development and purchasing efforts.
  • Conduct research into hardware products and services in support of development and purchasing efforts.
  • Provide support for the testing of new and existing software applications under development or consideration for purchase.

• Operational Management
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Maintain and enhance performance of all new and existing software and applications across the organizations